Making banks more virtual using SnX AI

Increase NPS | Boost CSAT | Increase RPU

See Our Smartbots in Action

Targeted banking, better.

Banking businesses can now deliver better personalized services to customers and increase a bank’s book of businesses using ServiceNext’s conversational AI. The advantage, reduced churn and an NPS boost.

50 %

Reduction in costs, owing to the bot being the customer facing option for a bank. Furthermore, the bot handles customer on-boarding to exit.

35 %

Increase in customer engagement through self service options that are focused on helping customers reach the right financial options.

53 %

Increased outreach of a bank's promotional offers through proactive notifications across channels.

Out of box the AI solutions for faster time to value

3+

Smart Bots

  • Personal Banker Bot
  • Wealth Manager Bot
  • Smart Agent Helper Bot

10+

Integrations

  • CRM
  • Agent Desktop
  • Portfolio Management
  • Risk Questionnaire
  • Core Banking
  • Decisioning Engine

6+

Channels

  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

7+

Benefits

  • Increased ARPU
  • Increased CES
  • Increased NPS
  • Better CSAT
  • Increased Cross Selling
  • Hyper-personlization

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT