Deliver superior customer experience with SnX’s AI

Increase NPS | Optimize Cost | Modernize Support

See Our Smartbots in Action

Customer Retention, Simplified

Customer service decides the future of an organization. ServiceNext, a Conversational AI enterprise, has designed stunning AI bots that help boost Customer Experience Scores and accelerate business transformation.

47 %

Increase in agent deflection, thereby reducing costs and boosting work force productivity.

32 %

Increased agent deflection, allowing contact center operatives to focus on less repetitive tasks.

30 %

Reduction in contact center costs, since smartbots handle 90% of tier-1 queries.

Our AI technology can automate almost any repetitive call.

Complex use cases can be deployed in weeks.

FAQ
Bot

  • Import FAQ content in 5 minutes
  • Automate recurring tasks
  • Discover new questions and topics
  • Agent Hand-off to support team
Demo

Scheduling
Bot

  • Appointment Scheduling
  • Call-Back Scheduling
  • Appointment Reminders
  • Event Registration
  • CRM / Servicedesk Integration
Demo

Qualification & Call routing Bot

  • Sentiment driven routing
  • capture leads
  • Up sell and Cross Sell
Demo

Notifications & Reminder Bot

  • Give Product updates
  • Send Promotional messages
  • Maintenance Notifications
  • Up sell and Cross sell
Demo

Service Ticket Management Bot

  • Incident Management
  • Outage Management
  • Security Management
  • Real Time Alerts
Demo

Customer Profiling & Authentication Bot

  • Customer Profiling
  • Personlization
  • Sentiment Analysis
Demo

The "Actual" Omni-Channel Experience

Our AI solution has been designed to function on all modern channels. It delivers a true and rich cross-channel experience, by carrying the conversation history and context from one channel to another.

SignUp for a free PoV to experience our conversational design on these channels.

Experience our Smartbots

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT
Terms of Services | Privacy Policy Back Top

.html" class="button full-width rounded btn-green small color-white bkg-hover-theme color-hover-white center">view replay

Palais de Congres

  • Date: 2/24/18
  • Register Deadline: 2/17/18

2 Place de la Porte Maillot,
75017 Paris

View Google Map

Factory Berlin

  • Date: 2/24/18
  • Register Deadline: 2/17/18

Rheinsberger Str. 76/77,
10115 Berlin, Germany

View Google Map

Sheraton Times Square

  • Date: 2/24/18
  • Register Deadline: 2/17/18

811 7th Avenue 53rd Street, New York, New York. 10019

View Google Map