Customer service decides the future of an organization. ServiceNext, a Conversational AI enterprise, has designed stunning AI bots that help boost Customer Experience Scores and accelerate business transformation.
Increase in agent deflection, thereby reducing costs and boosting work force productivity.
Increased agent deflection, allowing contact center operatives to focus on less repetitive tasks.
Reduction in contact center costs, since smartbots handle 90% of tier-1 queries.
Our AI solution has been designed to function on all modern channels. It delivers a true and rich cross-channel experience, by carrying the conversation history and context from one channel to another.
SignUp for a free PoV to experience our conversational design on these channels.Experience our Smartbots
ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.
Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.