Best-in-class SLA Compliance using Conversational AI

Reduce Tickets | Maximize Productivity | Reduce Costs

See Our Smartbots in Action

Enterprise Language, understood

IT service management has can now be disrupted easily through ServiceNext's service desk bots. Infused with Enterprise Language Understanding, service desk bots boost your workforce with better productivity and compliance that benefits the IT helpdesk business/department on the whole.

30 %

Reduction in costs allowing IT departments to divert budgets on empowering their staff & boosting workforce productivity.

50 %

improvement in servicedesk metrics such as FCR, AHT and many more.

32 %

increased agent deflection that significantly reduces call volume and associated costs.

Out of box the AI solutions for faster time to value

6+

Smart Bots

  • Issue Management Bot
  • Outage information Bot
  • Authentication Bot
  • Knowledge Base Bot
  • Remote Access Bot
  • Management Bot

11+

Integrations

  • CRM Integrations
  • Helpdesk Integrations
  • ServiceNow
  • CA Servicedesk
  • Freshservice

6+

Channels

  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

5+

Benefits

  • 24/7 Business Continuity
  • Higher level of FCR
  • Better SLA Compliance
  • Least cost per ticket
  • Reduced ticket volume
  • Productive work hours

Boosting SLA Compliance and reducing cost per ticket

Complex use cases can be deployed in weeks

Reduce Ticket Volume

With

Issue Submission Bot

  • Reduced Incidents
  • Reduced Ticket Volume
  • Increase Helpdesk Productivity
  • Activation Support
Demo

Reduces Outages

With

Outage Information Bot

  • Reduce Loss of Business
  • Increase Infrastructure Stability
  • Increased SLA Compliance
Demo

Increase FCR

With

Asset Mangement Bot

  • Reduce Ticket Volume
  • Increase SLA Compliance
  • Increase Helpdesk productivity
Demo

Security Mangement

With

Authentication Bot

  • Better SLA Compliance
  • Better Incident Mangement
  • Increase Infrastructure Stability
Demo

Reduce Ticket Volume

With

Knowledge Base Bot

  • Improved FCR
  • Reduce cost per ticket
  • Reduce Resolution Rate
Demo

Access Mangement

With

Access Mangement Bot

  • Reduced Response time
  • Reduce ticket backlog
  • Increase Employee productivity
Demo

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT
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Palais de Congres

  • Date: 2/24/18
  • Register Deadline: 2/17/18

2 Place de la Porte Maillot,
75017 Paris

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Factory Berlin

  • Date: 2/24/18
  • Register Deadline: 2/17/18

Rheinsberger Str. 76/77,
10115 Berlin, Germany

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Sheraton Times Square

  • Date: 2/24/18
  • Register Deadline: 2/17/18

811 7th Avenue 53rd Street, New York, New York. 10019

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