Ensuring Constant Business Continuity through AI Chatbots for ITSM

Reduce Tickets | Maximize Productivity | Reduce Costs

See our AI Chatbots in Action

AI Chatbots for ITSM

IT service management can now be automated through ServiceNext's AI Chatbots for ITSM. Infused with Enterprise Language Understanding, ServiceNext’s AI Chatbots for ITSM empower your workforce with better productivity and compliance that benefits the Service desk overall.

63 %

Better deflection

50 %

Increase in Efficiency

32 %

Reduction in Costs

Out-of-the-Box AI solutions for faster time to value


AI Chatbots

  • Issue Management Bot
  • Outage information Bot
  • Knowledge Base Bot
  • User-onboarding Bot
  • Asset Management Bot



  • Servicenow
  • Cherwell
  • Salesforce
  • BMC Remedy
  • Ivanti
  • Jira Service Desk



  • Voice
  • SMS
  • Skype for Business
  • Workplace
  • Whatsapp
  • Messenger



  • 24/7 Business Continuity
  • Higher level of FCR
  • Better SLA Compliance
  • Lowest cost per ticket
  • Reduced ticket volume

Deep Business Integrations

ServiceNext’s AI-Chatbot platform comes with dozens of pre-built deep-integrations with business applications like ServiceNow, BMC Remedy, Ivanti, Cherwell and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

We are also strategic partners with Cherwell, further bolstering our expertise in automating ITSM functions, through AI-Chatbots.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT

Palais de Congres

  • Date: 2/24/18
  • Register Deadline: 2/17/18

2 Place de la Porte Maillot,
75017 Paris

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Factory Berlin

  • Date: 2/24/18
  • Register Deadline: 2/17/18

Rheinsberger Str. 76/77,
10115 Berlin, Germany

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Sheraton Times Square

  • Date: 2/24/18
  • Register Deadline: 2/17/18

811 7th Avenue 53rd Street, New York, New York. 10019

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