Out of the box AI for Communication business

Increase RPU | Increase NPS | Optimize Cost

Benefits, delivered

ServiceNext SmartBot is the first bot that is intelligence-driven, pre-integrated with back-end, mission-critical systems and uniquely designed for the communication and media industry.

50 %

Reduction in costs,from $6 per call to $0.99 per call; along with increased agent deflection & self service.

10 x

Leads,RPU increase & Opportunities. Our smart bots engage customers with proactive self service actions.

200 x

Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.

Out of box the AI solutions for faster time to value

7+

Smart Bots

Guided Selling Bot
Recommendation Bot
Account & Billing Bot
Scheduling Bot
Service Activation Bot
Tech Support Bot
Service Status Bot

10+

Integrations

Commerce Engine
CRM
BRM
Service-desk
Field Force Apps

6+

Channels

Voice
SMS
Skype for Business
Skype
Slack
Whatsapp
Messenger

5+

Benefits

Least SAC
Improved NPS
Reduced Churn
Increased ARPU
Increased CSAT

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

View Integrations