ServiceNext SmartBot is the first bot that is intelligence-driven, pre-integrated with back-end, mission-critical systems and uniquely designed for the communication and media industry.
Reduction in costs,from $6 per call to $0.99 per call; along with increased agent deflection & self service.
Leads,RPU increase & Opportunities. Our smart bots engage customers with proactive self service actions.
Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.
ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.
Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.