Out of the box AI for Communication business

Increase RPU | Increase NPS | Optimize Cost

See Our Smartbots in Action

Benefits, delivered

ServiceNext SmartBot is the first bot that is intelligence-driven, pre-integrated with back-end, mission-critical systems and uniquely designed for the communication and media industry.

50 %

Reduction in costs,from $6 per call to $0.99 per call; along with increased agent deflection & self service.

10 x

Leads,RPU increase & Opportunities. Our smart bots engage customers with proactive self service actions.

200 x

Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.

Out of box the AI solutions for faster time to value

7+

Smart Bots

  • Guided Selling Bot
  • Recommendation Bot
  • Account & Billing Bot
  • Scheduling Bot
  • Service Activation Bot
  • Tech Support Bot
  • Service Status Bot

10+

Integrations

  • Commerce Engine
  • CRM
  • BRM
  • Service-desk
  • Field Force Apps

6+

Channels

  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger

5+

Benefits

  • Least SAC
  • Improved NPS
  • Reduced Churn
  • Increased ARPU
  • Increased CSAT

Conversations to better NPS through SnX telco bots

Complex use cases can be deployed in weeks

Maximize Revenue

With

Guided Selling Bot

  • Marketing Support
  • Pre-Sales Support
  • Select Service Support
  • Activation Support
Demo

Optimize Cost

With

Service Activation Bot

  • Service Guidance
  • Pre-Eligibility Checks
  • Porting Support
Demo

Improve NPS

With

Service Status Bot

  • Service Change Mangement
  • Personalized Support
Demo

Reduce Churn

With

Account & Billing Bot

  • Invoice Support
  • Payment Support
  • Instant Electronic ID & V
Demo

Increase RPU

With

Recommendation Bot

  • Personalized Offers
  • Up-Sell & Cross-Sell
  • Proactive Support& Alerts
Demo

Improve NPS

With

Tech Support Bot

  • Service Change Mangement
  • Personalized Support
Demo

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT
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