Out of the box AI for Communication business

Increase RPU | Increase NPS | Optimize Cost

See Our Smartbots in Action

Benefits, delivered

ServiceNext SmartBot is the first bot that is intelligence-driven, pre-integrated with back-end, mission-critical systems and uniquely designed for the communication and media industry.

50 %

Reduction in costs,from $6 per call to $0.99 per call; along with increased agent deflection & self service.

10 x

Leads,RPU increase & Opportunities. Our smart bots engage customers with proactive self service actions.

200 x

Churn Predictions backed by sentiment analysis allowing reduced churn with next best action.

Out of box the AI solutions for faster time to value


Smart Bots

  • Guided Selling Bot
  • Recommendation Bot
  • Account & Billing Bot
  • Scheduling Bot
  • Service Activation Bot
  • Tech Support Bot
  • Service Status Bot



  • Commerce Engine
  • CRM
  • BRM
  • Service-desk
  • Field Force Apps



  • Voice
  • SMS
  • Skype for Business
  • Skype
  • Slack
  • Whatsapp
  • Messenger



  • Least SAC
  • Improved NPS
  • Reduced Churn
  • Increased ARPU
  • Increased CSAT

Deep Business Integrations

ServiceNext comes with dozens of pre-built deep-integrations with business applications like Oracle Business Applications, Salesforce, SAP Applications, Workday, ServiceNow and more.

Since the key word here is “Deep”, anyone can integrate using APIs, however ServiceNext’s business integrations packages orchestrate processes within multiple modules of your ERP/CRM to bubble out key services for the bot to complete transactions, suggest next-best-action, recommend products & services and send proactive notifications.

Success Stories

How ServiceNext Transforms Challenges to Opportunities

Event Calendar

San Fransisco

  • October 22–25, 2018
  • Moscone Center

Booth #3101

Demystifying Artificial Intelligence
Chatbots for the Enterprise

  • Date: 18 Oct 2018,
    in 11AM PDT | 1PM CDT | 2PM EDT